What happens after you submit a request
How Habivista handles enquiries, valuations, support, reports, and partner applications.
Different Habivista forms go to different teams. This guide explains what happens after you press submit.
Listing enquiries
Listing enquiries go to the listing agent or agency. If the listing is managed by a verified agency, their team inbox may route the lead to the right staff member.
Valuation requests
Valuation requests go to the valuation workflow operated by Azunus Realty Consult. The team reviews location, property type, rooms, estimated value, and access details before confirming next steps and pricing.
Mortgage and insurance applications
Mortgage and insurance requests are shared only with the partners you select or the internal team handling that workflow. Indicative responses are not final approvals or binding quotes.
Support tickets
Support tickets go to the support queue. Priority depends on the category, urgency, and whether the issue affects access, payment safety, or a live transaction.
Reports
Trust and safety reports go to the moderation queue. Include listing links, screenshots, payment receipts, phone numbers, and a short timeline where possible.
How to follow up
Use the same ticket, enquiry, or application thread instead of opening duplicate requests. One clear thread helps the team see the full history.