What to do if you suspect a scam

A scam attempt can move quickly. The safest response is to slow everything down, preserve evidence, and stop new payments.

Step 1: pause the transaction

Do not send another payment, deposit, viewing fee, reservation fee, or document until the concern is resolved.

Step 2: preserve evidence

Take screenshots of the listing, chats, phone numbers, payment instructions, receipts, IDs shown to you, and any threatening messages. Do not delete chats even if the other person asks you to.

Step 3: check the basics

• Does the agent profile match the phone number?
• Does the payment account match the person or agency?
• Does the property exist at the stated address?
• Can the agent show written authority from the landlord or owner?
• Are they asking for more than the legal residential advance?

Step 4: report it

Submit a report on Habivista with the evidence. If money has already moved, also contact your mobile money provider or bank quickly. Some transfers can be flagged if reported early.

Step 5: use official channels

If you lost money or were threatened, consider reporting to the Ghana Police Service. For Rent Act disputes, contact the Rent Control Department.

Step 6: avoid private settlements under pressure

Scammers often offer partial refunds if you keep quiet or send another fee. Do not send more money to recover money. Keep the record clean and report through formal channels.